Frequently Asked Questions
Where are we located?
720 Burgess Ave
Knoxville, TN 37921
What are the office hours?
The office hours are Monday through Friday, 8 a.m. to 4 p.m. This is a remotely managed facility, so staff will not be on-site, but calls and assistance are handled during these hours, with most rentals and account management intended to be completed online.
What are the access hours?
The facility is open daily from 5 a.m. to 11 p.m.
Am I required to store long-term?
We offer flexible month-to-month lease options, so you can store with us for as short or as long as you need.
How do I pay my storage bill?
You can pay your storage bill online using a debit or credit card. Additionally, you can discuss autopay options with your facility manager.
What documentation do I need to rent a unit?
A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.
What items am I not allowed to store?
You cannot store perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, or combustible items or liquids.
What does drive-up access mean?
Drive-up access means you can park your vehicle directly in front of your storage unit for easy loading and unloading.